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At TashaTap, we want every order to arrive in good condition and match the product selected at checkout. Because many products are made to order, our return and refund process is focused on damaged, defective, misprinted, incorrect, or lost orders.
For return or refund help, contact info@tashatap.com before sending anything back. Include your order number, a short description of the issue, and clear photos of the item and packaging when possible.
If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days after receiving the product. If a shipment appears lost, contact us as soon as possible so we can review the order and help with the next steps.
If the claim is approved, we will arrange a replacement or refund according to the issue. We will confirm whether a return shipment is needed before you send anything back.
Because many products are produced specifically for each order, we do not accept returns or exchanges for buyerβs remorse, incorrect size selection, incorrect color selection, or address mistakes made by the customer unless required by law or unless the item is damaged, defective, misprinted, or incorrect.
Do not send products back before contacting us. Return instructions and return addresses may vary depending on where the order was fulfilled. Customers are responsible for return shipping costs unless the return is caused by our error, such as a defective, damaged, misprinted, or incorrect item.
If a refund is approved, it will be processed to the original payment method. Refunds are usually processed within 7-10 business days after approval, although your bank or payment provider may take additional time.
For shipping details, please review our Shipping Policy.
Contact us Have you a questions or need assistance? Reach out to us anytime, and our customer service team will promptly respond to ensure a smooth and satisfying shopping experience!
